AWS Deploys Multimodal WhatsApp Ordering Assistant with Bedrock AgentCore
AWS demonstrates a WhatsApp ordering assistant that handles text, voice notes, and calls using Amazon Bedrock AgentCore and Nova 2 models.
Original source published: September 4, 2026
AWS’s recent blog post details a solution that places a single WhatsApp Business number as the front‑door for an ordering assistant built with Amazon Bedrock AgentCore and Amazon Nova 2. The assistant can process text messages, voice notes, and voice calls, while a shared cross‑channel memory lets the same customer be recognized across interactions.
The architecture links the Meta WhatsApp Business Platform to AWS via an HTTPS webhook. Using AWS CDK, it provisions API Gateway, Lambda functions, SQS, DynamoDB, AgentCore runtime (microVM per channel), Nova 2 Lite (text via the Converse API) and Nova 2 Sonic (speech‑to‑speech), AgentCore Gateway, Amazon Location Service, Kinesis Video Streams for TURN relay, a VPC, Secrets Manager, CloudWatch, and related build and security services. Each layer remains independently deployable.
Deployment requires an active AWS account with Bedrock model access for Nova 2 Lite and Sonic, appropriate IAM permissions, and a configured Meta WhatsApp Business setup. The design lets quick‑service restaurants offer ordering through a familiar messaging app without additional sign‑in steps.